Previously worked as a Customer Service Representative in the BPO industry for 2 years and 4 months, handling customer inquiries, resolving concerns, updating customer records, and providing support through clear communication and company procedures. Experienced in working in a structured, high-volume environment where accuracy, attention to detail, and consistent customer handling were required in daily operations.
Currently transitioning into Virtual Assistance and Administrative Support, with ongoing learning and practical exposure to day-to-day administrative and customer support tasks.
I can assist with
I can support calendar management using both Google Calendar and Outlook Calendar, including creating schedules, setting appointments, updating events, and organizing daily tasks to help maintain structured time management and coordination.
I can assist with spreadsheet tasks using Microsoft Excel and Google Sheets, including encoding data, organizing information into structured tables, sorting entries, and maintaining accurate records for tracking and reporting purposes.
I can help with document preparation and file organization such as creating, formatting, and managing documents using Microsoft Word and Google Docs, as well as organizing digital files through structured folder systems in Google Drive for easier access and retrieval.
I have been practicing basic use of customer support tools such as Zendesk for ticket handling concepts and Slack for team communication and collaboration.
Ready to assist with customer support,
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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