Sarahlee

Administrative Virtual Assistant | Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

High school diploma

Last Active

July 7th, 2026 (2 days ago)

Member Since

March 4th, 2026

Profile Description

Customer support professional with 6+
years of experience in BPO, specializing in
escalations, team leadership, and quality
assurance. Proven ability to improve
performance, ensure compliance, and
deliver high customer satisfaction. Skilled
in CRM tools, reporting, and process
improvement.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

I have over six years of experience working in the BPO industry where I handled customer support for retail and e-commerce accounts. My role involved assisting customers with account and transaction inquiries, orders, billing concerns, and resolving complaints while maintaining high customer satisfaction.

Office and Administration » Administrative Support

Experience: 2 - 5 years

Conducted quality audits of coaching documentation to ensure compliance with company standards. Prepared structured audit summaries and performance reports for management review. Facilitated root cause analysis discussions to identify recurring performance and process gaps. Facilitated weekly governance meetings by preparing reports, documentation, and action items. Assisted in onboarding and training newly promoted team leaders on processes and documentation standards.

Other Skills

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Lipa City, Batangas

Tests Taken: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”