Accuracy & Compliance
Ensure fraud detection and prevention processes are accurate, compliant, and effective. Monitor case investigations, evaluate adherence to policies, and identify opportunities for process improvement.
Risk Feedback
Provide feedback and reporting on risk trends and recurring issues.
Reporting & Analysis
Prepare reports on quality metrics, audit findings, and fraud trends.
Experience: 2 - 5 years
KPI tracking (CSAT, QA scores, AHT, FCR) Data analysis and reporting Identifying trends and recommending improvements Core Strengths Strong communication and active listening Attention to detail and accuracy Time management and multitasking Problem-solving and decision-making under pressure
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.