Jonelle
Customer Support/HomeCare Scheduler/Virtual Assistant
Verified
Overview
Looking for any work (8 hours/day)
at $5.65/hour ($1,088.00/month)
Bachelor's degree
Last Active
July 11th, 2026 (yesterday)
Member Since
March 3rd, 2026
Profile Description
With over five years of experience in the BPO industry, specializing in customer service, sales, appointment setting, and client support, along with one year of hands-on experience as a Home Care Scheduler, I am confident that I have the skills and experience to make a valuable contribution to your team.
In my most recent role as a Home Care Scheduler, I completed comprehensive training and became responsible for coordinating caregiver schedules, matching caregivers with clients based on their care needs, availability, skills, and location, managing last-minute schedule changes, filling open shifts, and ensuring continuity of care. I also handled client and caregiver inquiries, resolved scheduling conflicts, and maintained clear communication to ensure high-quality service and client satisfaction.
I have hands-on experience using WellSky and AxisCare for scheduling, documentation, and managing client and caregiver information. In addition, I regularly used Dialpad and RingCentral to communicate efficiently with clients, caregivers, and internal staff, allowing me to respond quickly to urgent scheduling needs and provide timely updates.
My background in customer service and appointment setting has strengthened my communication, problem-solving, multitasking, and organizational skills. I remain calm under pressure, prioritize urgent situations effectively, and always strive to provide compassionate and professional support to both clients and caregivers.
I am highly dependable, detail-oriented, and eager to continue growing within the home care industry. I would welcome the opportunity to bring my scheduling experience, technical skills, and commitment to excellent service to your organization. I am confident that my experience and strong work ethic would make me a valuable member of your team.
Thank you for considering my application. I appreciate your time and look forward to the opportunity to discuss how my qualifications align with your organization's needs.
Sincerely,
Jonelle Clitar
Top Skills
Marketing » Telemarketing » Inbound Sales
Experience: 2 - 5 years
Handling inbound Calls and can do outbound calls Building rapport to the customer so they can get more products based on their needs Offer products and services Facilitate sales of all products and services according to the clients needs Ensure daily sales quotas and always hit the target Place outbound calls to customers to promote products and services. Always attend managers meeting for the collaboration of sales
Customer Support » Insurance » Medical Insurance
Experience: 1 - 2 years
Generate Leads Getting Appointment to possible customer Generate insurance sales Checking for health of customer if eligible in insurance Offer products that is perfect on customer needs Ensure to have daily sales quotas and hit the target monthly
Accounting » Banking
Experience: 5 - 10 years
Sending proposals to possible client Getting Appointment to them Offer Bank products, Investment and Loans Attend in monthly rally to boost and generate more client Needs to have collaboration with the manager to get more sale
Other Skills
Marketing » Telemarketing » Outbound Sales
Experience: Less than 6 months
Outbound Call for Leads Generated. Offer them Cleaning services - US Based Company Accommodate them via Outbound Calling and Chat Messages Convert Sales by offering them a voucher for their 1 Cleaning st th Convert them to become a member for 6 paid month in the company Received inbound calls and also we can do transfer call to other staff Building a positive relationship to customer and we can negotiate it as long
Received inbound call from customers to interact with them and identify their needs or issues. Build positive work relationship with customers to enhance the image and public perception of a company Facilitate Sales of all products and services according to the clients needs. Ensure daily Sale quotas and set targets are achieved
Marketing » Telemarketing » Outbound Calls
Experience: 6 months - 1 year
Contacting Possible Client in various markets via call and offer the available services. Checking the nearby location and get customers number the call them to offer for switching their garbage collector company and offer a lot of discounts to them Schedule an appointment for the customer to be called back by the closers
Marketing » Sales » Order Management
Experience: Less than 6 months
Order Process - Restaurant in Canada Inbound Calls Accommodate them inbound and process the order Assist them for advance order Getting Payment over the phone Forward Order in specific store and put the time of pick up Offer them the New bundle of foods
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- SJDM, Manila
- Tests Taken
- IQ
- Score: 95
- DISC
- Dominance: 37
- Influence: 26
- Steadiness: 24
- Compliance: 13
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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