6 years - Guest Support - STR and LTR Expert - Maintenance Coordinator - SOP exp

Results-driven Property Manager with 5 years of combined experience in residential, and short-term rental (STR) management. Proven expertise in overseeing property operations, maximizing occupancy, coordinating maintenance and vendor services, and more. Skilled in enhancing tenant and guest satisfaction, and implementing operational systems to streamline property management processes.

I manage the day-to-day operations of our short-term rental properties from booking to checkout. I handle guest inquiries, confirm reservations, coordinate check-ins and check-outs, and ensure a smooth guest experience throughout their stay. I also schedule cleanings, monitor property readiness, track payments, and address any guest concerns promptly. My role is to keep operations organized, maintain high occupancy and guest satisfaction, and ensure each property is well-managed and performing efficiently.

As a Short-Term Rental Coordinator, I manage all email communications for our properties. I respond promptly to guest inquiries, booking requests, and any issues that arise during their stay. I also send confirmation emails, reminders, and follow-ups to ensure a smooth guest experience. By keeping all communication organized and professional, I help maintain high guest satisfaction and efficient property management.