Virtual Assistant | Admin Support | Data Entry | Google Workspace | Canva | Cust

Warmly welcomed and greeted all visitors, guests, and clients in a professional and friendly manner. Answered and managed high volumes of incoming phone calls, transferring to appropriate departments and taking detailed messages when necessary. Provided clear and accurate information about services, amenities, policies, and local attractions. Demonstrated active listening skills when addressing guest concerns and complaints. Built rapport with returning guests by remembering their preferences and personalizing their experience. Maintained professional verbal and written communication at all times

Managed data entry tasks, accurately updating guest information, reservations, and billing details into property management systems (PMS) Proficiently used Microsoft Office Suite (Word, Excel, Outlook) for correspondence, reports, and documentation. Handled incoming and outgoing correspondence, including emails. Maintained organized filing systems, both physical and digital. Processed documents, bookings, and reservations with attention to detail.

Successfully multitasked in a busy front desk environment, managing multiple tasks simultaneously. Prioritized and organized daily tasks to ensure smooth operations. Coordinated and scheduled appointments, meetings, and reservations. Managed front desk supplies and inventory.

Maintained a professional appearance and demeanor at all times. Adapted quickly to new procedures, technologies, and policies. Handled sensitive and confidential information with discretion. Trained new reception staff on front desk procedures and systems. Demonstrated flexibility by working various shifts, including weekends and holidays.

Remained calm and composed while handling urgent situations and emergencies. Quickly resolved guest complaints and issues, ensuring satisfactory outcomes. Made independent decisions on room changes, special requests, and billing adjustments. Adapted to unexpected situations such as overbookings, system outages, or last-minute changes. Identified and resolved discrepancies in reservations and billing

Worked closely with housekeeping, maintenance, and food & beverage departments to ensure seamless guest experiences. Communicated effectively with team members to coordinate guest requests and services. Supported colleagues during peak times and covered additional shifts when needed.