General Virtual Assistant

Maintained physical and electronic filing systems, ensuring accurate record-keeping and data entry. Utilized Microsoft Office and Google Workspace to streamline operations and improve productivity. Entered and updated records in databases and internal systems.

Hi, I’m Liezel, a Customer Service Specialist with almost 6 years of experience across sales, business, and primarily the e-commerce industry. I specialize in supporting Shopify, Amazon, and eBay stores, serving as the main point of contact for customers. I handle email, SMS, live chat, and inbound/outbound calls, ensuring customers receive timely and professional assistance. My responsibilities include managing order inquiries, shipment tracking, cancellations, returns, refunds, exchanges, and resolving technical concerns. I also handle dispute filing (PayPal & Stripe), chargebacks, and customer complaints with a solution-focused approach. For Amazon Seller Central, I manage customer support, process refunds, monitor and verify reviews, coordinate with testers, and handle related support tasks. Tools I’ve used: Shopify (Backend & Inbox) Amazon Seller Central Gorgias Zendesk Go High Level PayPal & Stripe Dispute Resolution I am detail-oriented, proactive, and committed to delivering excellent customer experiences while protecting the business.

Managed daily email and phone communications, ensuring timely and professional responses Scheduled appointments and maintained executive calendars to prevent conflicts Performed accurate data entry and maintained organized digital filing systems Scheduling appointments and coordinating calendars Handled customer inquiries and follow-ups to maintain high satisfaction levels Assisted with invoice processing, expense tracking, and basic bookkeeping Served as the first point of contact for customers via phone, email, and chat, ensuring prompt and professional communication Resolved customer inquiries, complaints, and service requests efficiently while maintaining a positive customer experience Processed orders, invoices, and payment follow-ups with strong attention to detail Maintained accurate customer records and updated CRM systems regularly Managed appointment scheduling and service coordination to meet client expectations and deadlines

I handle email, SMS, live chat, and inbound/outbound calls, ensuring customers receive timely and professional assistance. My responsibilities include managing order inquiries, shipment tracking, cancellations, returns, refunds, exchanges, and resolving technical concerns. I also handle dispute filing (PayPal & Stripe), chargebacks, and customer complaints with a solution-focused approach. For Amazon Seller Central, I manage customer support, process refunds, monitor and verify reviews, coordinate with testers, and handle related support tasks.

I handle email, SMS, live chat, and inbound/outbound calls, ensuring customers receive timely and professional assistance. My responsibilities include managing order inquiries, shipment tracking, cancellations, returns, refunds, exchanges, and resolving technical concerns. I also handle dispute filing (PayPal & Stripe), chargebacks, and customer complaints with a solution-focused approach.

Calling Brokers and Agents, confirming if they managed rentals, and making them booked for appointment to join the live demo Handle number of calls(800 calls per day) to address customer inquiries and concerns Following up those who joins if they want to avail our services and follow up for those who didn't managed to join as well if they want to reschedule. Setting up virtual meetings, managing invitations, and providing technical support during meetings.

Organized travel arrangements including flights, accommodation, & itineraries Maintained confidential files, records, and sensitive information Followed up on tasks, deadlines, and action items to ensure timely completion Managed personal errands or ad hoc administrative tasks when needed

Manage day-to-day tasks for a group of rental properties, making sure everything runs smoothly for both tenants and owners. Communicate regularly with tenants and landlords, keeping things clear, respectful, and within lease terms. Organize and follow up on repair and maintenance requests, including urgent issues and contractor scheduling. Make sure lease agreements are followed while keeping good relationships with tenants. Handle lease renewals, property checks, and general tenancy follow-ups. Main contact for any issues related to repairs, communication, or lease questions.

Motivated and dependable Medical Virtual Assistant with foundational knowledge of healthcare administration and medical office workflows. Proficient in patient scheduling, data entry, medical records management, and HIPAA compliance. Quick learner with strong communication skills and a commitment to providing accurate, compassionate, and efficient virtual healthcare support.