Client Services & Administrative Officer

Experienced virtual assistant and client support professional with a strong background in immigration and education services. Skilled in managing client communications via phone and email, handling inbox and portal administration, coordinating follow-ups and appointments, and ensuring timely updates on visa and application matters. Experienced in document organization, visa application support, RFI coordination, form preparation, and compliance with strict deadlines. Proficient in preparing engagement documents using DocuSign and Xero, liaising with universities and assessing authorities, and processing OSHC/OVHC applications while delivering excellent client service and administrative support.

Technical support and customer service professional with experience troubleshooting Windows-based devices, performing system diagnostics, software installation, and malware removal to ensure optimal system performance and security. Skilled in guiding customers through technical solutions in a clear and professional manner while delivering excellent customer support. Experienced in handling billing inquiries, resolving customer concerns, processing payments, and recommending suitable products and services based on customer needs. Strong track record in maintaining high customer satisfaction, accurately documenting interactions, and consistently meeting performance and service targets.