Legal Support Specialist | Medical Records Retrieval | Customer Service | Virtua

• Managed customer accounts and resolved financial and card-related concerns efficiently • Delivered high-quality customer service in a fast-paced, high-volume environment • Maintained detailed and accurate records of customer interactions • Demonstrated strong critical thinking skills to ensure customer satisfaction and retention

• Coordinated with attorneys and legal staff to obtain critical medical and legal records for case preparation • Managed the full lifecycle of retrieval records including request submission, follow-ups, and status tracking • Communicated with healthcare providers and facilities to resolve delays, denials, and incomplete requests • Processed invoices and ensured accurate and timely payment coordination • Reviewed, extracted, and uploaded records into internal systems with high accuracy and compliance • Provided administrative and client support via phone and email, maintaining professionalism and responsiveness

• Data Entry • Scheduling • CRM Management • Email Handling • Team Collaboration • Remote Communication