Healthcare Virtual Assistant | Prior Authorization & Insurance Verification Spec

With over 5 years of experience in diverse customer service roles, I excel at resolving complex inquiries with empathy and efficiency. My background includes U.S. healthcare support, collections, and travel coordination. I am highly skilled in active listening, conflict resolution, and managing high-stakes client interactions while maintaining strict adherence to privacy and company protocols. I am committed to delivering top-tier service that boosts client satisfaction and operational success.

With over 3 years of specialized experience in U.S. healthcare customer support at Carelon Global Solutions, I am an expert in navigating complex insurance processes. I am highly proficient in managing authorization statuses, handling denials, and educating providers and patients on intricate benefits, deductibles, and OOP maximums. I maintain 100% HIPAA compliance while ensuring high-quality, empathetic communication in fast-paced clinical environments

With over 10 years of experience in office administration and support, I provide comprehensive assistance including calendar management, travel coordination, and document organization. My background includes managing front-line communications and securing confidential files at Globalcare Support Services. I am highly organized, detail-oriented, and proficient in Microsoft Office, ensuring seamless operations to support team productivity and efficiency.

Proficient in navigating and managing complex CRM and ticketing platforms used in U.S. healthcare and collections environments. I am tech-savvy, with a strong foundation in computer operations and office software suites (Microsoft Office, Google Workspace). I quickly adapt to new internal software, possess excellent troubleshooting skills for technical issues, and am fully certified in PC Operations, ensuring high productivity and minimal downtime in remote work settings.