Customer Support Associate | Admin Assistant

I am currently working as a Customer/Chat Support Representative at Grab Philippines, where I handle customer and merchant concerns through chat while strictly following company policies and procedures. My role requires me to process sensitive information with confidentiality, assess refund and compensation cases, screen discount applications, and maintain accurate records. Through this experience, I have developed strong attention to detail, policy compliance, and effective written communication skills.

I have foundational knowledge in video editing, including trimming clips, adding transitions, incorporating text overlays, background music, and basic visual enhancements. I am familiar with using editing tools to create clean, engaging, and well-structured videos for social media and presentations. I pay close attention to detail, timing, and overall flow to ensure the final output is clear, visually appealing, and aligned with the intended message. I am also a fast learner and continuously improving my editing skills by exploring new features and techniques.

I have a solid background in using digital platforms such as Microsoft Office applications, Google Workspace, and various editing tools including Canva. I am comfortable navigating online systems, managing digital records, and utilizing productivity and design tools to support daily operations.