Aaron

IT Operations & Application Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Bachelors degree

Last Active

June 29th, 2026 (16 days ago)

Member Since

February 24th, 2026

Profile Description

I have nearly eight years of experience supporting users and stakeholders across customer service, global service
desk, and application support roles. I specialize in assisting clients with access requests, coordinating with cross
functional teams, managing documentation, and ensuring timely resolution of user needs. I bring a customer
focused mindset, strong communication skills, and solid technical expertise to effectively support remote teams
and day-to-day business operations.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

With nearly 8 years of experience, I specialize in high-level Technical Support and Identity & Access Management (IAM). I have a proven track record of managing the full user lifecycle—from onboarding external stakeholders to executing critical deactivations—while ensuring 100% compliance with internal security controls. In my most recent role, I transitioned from managing multiple general workflows to becoming the sole Point of Contact for a core business function. I owned the entire process end-to-end, coordinating directly with application owners, sales teams, and global stakeholders to resolve high-volume requests within strict SLAs. My expertise lies in bridging the gap between technical system requirements and business user needs, supported by meticulous documentation and a proactive communication style. I am highly proficient in managing access across complex business systems and maintaining data integrity in fast-paced remote environments.

Other Skills

Basic Information

Age: 30

Gender: Male

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Tests Taken: IQ
Score: 130: DISC
Dominance: 9%
Influence: 20%
Steadiness: 49%
Compliance: 22%: English
C2(Advanced/Mastery)