Virtual Assistant | Administrative Support | Email & Calendar Management

I am proficient using Google Calendar to manage bookings or schedules, and setting reminders with zero conflicts.

I maintain zero inbox and message triage under 2 hours

In my experience as Front Desk Staff in hotel industry, I used to organize emails (Zero Inbox) reduce responds time by 40%, encode 100?curate data entry for guests information, handle bookings and room reservations with zero conflicts, organized and label files. I am comfortable using Microsoft Office (Word, Excel, and PowerPoint) as another tools to data entry.

I am proficient using Google Spreadsheets to track leading prospects

I have strong attention to detail when handling tasks such as data entry, email management, and organizing files. I make sure all information is accurate, properly formatted, and error-free. I also double-check my work to ensure quality and consistency.

I used Google Workspace to organized emails, file documents, data entry and scheduling appointments in Google Calendar.

I used Google Workspace and Notion to organize task and to look presentable.

I have experience communicating clearly and effectively with diverse international clients and customers, including various nationalities like Koreans, from my time as Front Desk Staff and Customer Service Representative. This ensures mutual understanding and excellent client relations.

As I work as Customer Service Representative before, it train me how to solve and help shoppers to ease their problems with the orders. With basic steps that needs to apply is to listen, acknowledge, empathy and provide solution right away to the problem. Also, during my Front Desk days I managed to solve the guest concerns.

In my previous job as Front Desk Staff and Customer Service Representative, the things that I do to manage my time effectively is to set alarms, dates, and take down notes what's task that needs to be done first.