A Subject Matter Expert with extensive background in fraud analysis and dispute resolutions. I performed case reviews and research for pre-arbitration chargebacks, contributing to the resolution of complex payment disputes. I collaborated with tea
With collaborative problem-solving, customer satisfaction, and leadership skills.
Experience: 5 - 10 years
I have 6 years of experience in Dispute Resolution which has given me ample experience to apply my critical thinking skills and helped me gain stronger analytical thinking skills. My role as a Senior Account Specialist includes helping the operations like providing process support to chargeback specialists, generating and analyzing management reports, collaborating and meeting with stakeholders, SOP redlining, SLA and case management. I also have experience in handling people as a Relief Team Leader. I have coached and helped drive team performance for a few chargeback specialists resulting in exceptional payments solutions. I am able to work well both in a team or independently.
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