I am currently working in the BPO industry with nearly 4 years of experience across healthcare and telecommunications accounts. In my current role as a Customer Care Agent, I support healthcare professionals by assisting with patient benefits verification, claim status inquiries, and determining authorization requirements based on healthcare plan guidelines. I have been with this healthcare account for almost 2 years.
Prior to this, I gained experience in a telecommunications account where I provided customer support related to internet services. My responsibilities included handling billing inquiries, resolving slow internet concerns, assisting with service outages, and performing troubleshooting to address technical issues. Throughout my career, I have developed strong customer service, communication, and problem-solving skills while working in fast-paced environments.
Experience: 1 - 2 years
I am highly adaptable, organized, and committed to delivering excellent customer support and client satisfaction.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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