Jonalyn

Virtual Assistant Specializing in Email Management & Administrative Support

70 ID PROOF
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Overview

Looking for any work (6 hours/day)

at $6.64/hour ($960.00/month)

High school diploma

Last Active

June 3rd, 2026 (2 days ago)

Member Since

February 19th, 2026

Profile Description

Hi! I’m a detail-oriented and reliable Virtual Assistant transitioning from a 5+ year remote work background in customer support and quality assurance.

I previously worked with a New York-based subscription company where I started as a Customer Service Representative handling customer concerns through email and SMS support. This experience helped me develop strong communication skills, empathy, patience, and the ability to handle customer concerns professionally — including difficult or irate customers.

I was later promoted to a Quality Assurance Analyst role, where I evaluated customer interactions, reviewed support tickets, monitored quality standards, and identified recurring issues and areas for improvement within the team. This role strengthened my attention to detail, organization, consistency, and problem-solving skills.

Now, I’m transitioning into Virtual Assistance and looking to support business owners and professionals with administrative tasks such as:

• Inbox and email management
• Calendar management and scheduling
• Data entry and organization
• Internet research
• Customer support
• File and document organization
• General admin assistance

While I’m still growing my experience in the VA industry, I bring years of remote work discipline, professionalism, adaptability, and a strong willingness to learn new tools and processes quickly.

I value clear communication, reliability, and being someone clients can depend on to help keep their daily operations organized and running smoothly.

I’d love the opportunity to support your business and become a reliable part of your team.

Top Skills

Experience: Less than 6 months

Developed strong attention to detail through quality checking customer interactions, identifying errors, and ensuring accuracy in documentation and evaluations.

Experience: Less than 6 months

Quick to adapt to new systems, workflows, and tools through independent learning, online training, and practical exercises while transitioning into Virtual Assistance.

Experience: 2 - 5 years

Performed quality assurance for non-voice customer service operations, conducting audits, reviewing appeals, and providing structured feedback to improve agent performance and customer satisfaction. Maintained trackers and documentation to support process efficiency and team growth.

Other Skills

Experience: Less than 6 months

Assisted in organizing receipts, encoding financial information into spreadsheets, and maintaining accurate documentation and internal records.

Experience: 1 - 2 years

Provided customer service through email and SMS, resolving inquiries with professionalism, empathy, and efficiency while maintaining accurate records and ensuring customer satisfaction.

Experience: Less than 6 months

Assisted with organizing internal documents, employee files, spreadsheets, and confidential records while supporting daily operations in a remote work environment.

Experience: Less than 6 months

Experienced in organizing confidential employee files, internal records, and administrative documents while maintaining accuracy and confidentiality.

Experience: Less than 6 months

Currently learning calendar coordination, scheduling, and task management through self-study, online courses, and hands-on practice using productivity tools.

Basic Information

Age
24
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  108
DISC
Dominance: 18%
Influence: 9%
Steadiness: 33%
Compliance: 40%
English
C2(Advanced/Mastery)
Government ID
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