Marketing Operations & Social Media Manager

Manage the full email marketing lifecycle using Iterable, including campaign setup, A/B testing, audience segmentation, quality assurance, and performance analysis. Ensure emails are accurate, personalized, and aligned with overall marketing objectives. Support cross-functional teams in coordinating schedules, validating content, monitoring KPIs, and implementing improvements to increase engagement and conversion

Video Editor & Content Coordinator experienced in short-form content production, editing, caption optimization, and campaign support. Detail-oriented with a strong quality assurance mindset, ensuring polished and brand-consistent output.

As a Client Onboarding Specialist, my role involved reviewing documents, conducting KYC and compliance checks, coordinating with internal teams, and resolving onboarding-related concerns. I ensured that all regulatory requirements were met while maintaining efficiency and excellent customer communication.

Experienced in managing and reviewing digital content within structured systems. Skilled in content uploading, formatting validation, quality checking, and ensuring alignment with brand guidelines and compliance requirements. Strong understanding of workflow coordination between marketing, operations, and technical teams.

Customer support is not just about answering questions, it’s about understanding people. I handled high-volume interactions while maintaining empathy, patience, and professionalism, even in challenging situations. I was responsible for: - Resolving customer concerns efficiently and accurately - Providing clear explanations of products, policies, and processes - Escalating complex cases to the appropriate teams - Maintaining detailed documentation of customer interactions - Meeting response time and service quality standards

As a Client Onboarding Specialist, I was responsible for guiding new clients through the entire onboarding process, from account setup to compliance verification. I ensure a smooth and positive first experience. My role involved reviewing documents, conducting KYC and compliance checks, coordinating with internal teams, and resolving onboarding-related concerns. I ensured that all regulatory requirements were met while maintaining efficiency and excellent customer communication.

As a QA Analyst, I was responsible for evaluating processes, cases, and customer interactions to ensure accuracy, compliance, and adherence to company standards. I conducted structured reviews of onboarding cases and support transactions, identified errors or process gaps, and provided detailed feedback to improve team performance. My role required strong analytical skills, objective assessment, and a deep understanding of compliance and operational workflows.