General Virtual Assistant

I have over 2 years and 6 months of experience as a Technical Support Representative supporting Verizon customers. I assisted users with troubleshooting mobile devices, network connectivity issues, account concerns, and service-related problems. I provided support through phone, chat, and ticketing systems while maintaining professionalism and high customer satisfaction. I am experienced in diagnosing technical issues, guiding customers step-by-step, and resolving problems efficiently. I am detail-oriented, patient, and committed to delivering excellent technical support.

Experienced in accurate and efficient data entry, managing large volumes of information using Microsoft Excel, Google Sheets, and CRM systems. Skilled in data verification, updating records, organizing files, and maintaining data accuracy and confidentiality. Developed strong attention to detail and time management skills through administrative and technical support roles. Able to work independently, meet deadlines, and ensure high-quality and error-free data processing.

Experienced in providing administrative and personal assistance, including managing schedules, handling emails, organizing files, and supporting daily operations. Skilled in coordinating tasks, maintaining records, and ensuring smooth workflow. Strong attention to detail, time management, and communication skills developed through administrative and technical support roles. Reliable, organized, and capable of handling multiple responsibilities efficiently in a remote work environment.