Medical Virtual Assistant

I have over six years of experience in healthcare customer support, primarily with BCBS of Georgia. In this role, I assisted members and healthcare provider with inquiries regarding benefits, claims, eligibility, and coverage details while ensuring compliance with healthcare policies and HIPAA regulations. I handled high-volume calls, resolved complex customer concerns, coordinated with providers, and delivered exceptional service by providing accurate information and timely solutions. This experience strengthened my communication, problem-solving, and patient-focused customer service skills.

I worked as a Remote Doorman for Carson Living Inc., where I provided virtual front desk support for residential and commercial properties. My responsibilities included monitoring building access, verifying visitors and deliveries, assisting residents and tenants, responding to inquiries, and coordinating with on-site staff to ensure smooth daily operations. This role strengthened my customer service, communication, problem-solving, and multitasking skills while working independently in a fast-paced remote environment.