Data Entry Specialist

Going 6 years as Data Entry Specialist for Flood Insurance underwriting US Account. Review underwriting documents and verify completeness before processing policies. Maintain electronic underwriting files and perform duplicate checks. Manage high-volume email communication related to underwriting documentation. Ensure data accuracy for property details, flood zones, and elevation certificate information. Coordinate with underwriting teams to clarify missing or incomplete information.

2 years Collections Specialist for Car Loan US Account. Managed delinquent auto loan accounts through inbound and outbound customer calls. Verified customer identity and reviewed account status before discussing payment options. Contacted customers regarding accounts that were two months or more past due. Identified the reason for delinquency and helped customers find workable repayment solutions. Negotiated repayment plans and educated customers on the benefits of paying on time to avoid late fees, repeated collection calls, and vehicle repossession. Documented all interactions accurately in the system. Ensured all collection activities complied with company policies and applicable state regulations.

Verified insurance coverage and policy details through outbound calls, emails, fax, and insurance websites. Confirmed eligibility, coverage limits, and policy status for clients and internal teams. Documented all verification activities and maintained accurate records. Ensured compliance with company procedures and documentation standards.

Simple video editing , Quick learner, especially with tutorials.

Basic Editing using Canva

Self-Training / Practice Experience” Facebook Ads & Lead Generation – Self-Training Studied the fundamentals of running lead generation campaigns using Facebook Ads Manager. Learned audience targeting, ad creatives, and basic campaign structure through tutorials and online learning. Practiced creating sample ad concepts and understanding how ads drive traffic to landing pages. Gained basic knowledge of analyzing ad performance such as clicks, engagement, and cost per lead.

Landing Page Design (Self-Study) Practicing creating landing pages using free tools like Canva. Focused on clear messaging, forms, and calls-to-action for lead generation. Learning how landing pages work with Facebook ad campaigns.