Patient Intake and Scheduler/Executive Assistant/Property Manager/Customer Service

I have solid experience in inbound sales where I handled high-volume calls from customers inquiring about products and services. My role focused on understanding their needs, qualifying them properly, and confidently guiding them toward the best solution. I worked in fast-paced environments where I not only answered inquiries but also upsold services, handled objections, and ensured a smooth onboarding process. I was responsible for building rapport quickly, explaining benefits clearly, addressing concerns with confidence, and closing sales while maintaining excellent customer experience. My strength was balancing sales performance with genuine customer care, making sure clients felt supported not pressured.

I provided customer assistance by responding to inquiries via phone, chat, and email regarding service issues, troubleshooting and resolving technical problems related to telephone, internet, and TV services, and guiding custome

I previously worked as a Team Leader for outbound sales at Choice Health, where we proactively contacted U.S. residents to qualify them for health insurance renewals. Our goal was to reconnect with previous clients or eligible leads, assess their current coverage needs, and guide them through renewing their plans with us. Aside from handling my own outbound calls, I led and coached a team to improve conversion rates, objection handling, and compliance. I ensured we maintained strong call quality, accurate qualification, and consistent performance while delivering clear and confident communication to build trust with prospects.

I managed client records, contracts, and transaction documentation for both local and international property sales, assisted clients with inquiries regarding ownership, terms, and processes while maintaining strict confidentiality, coordinated schedules and virtual meetings with global clients, conducted property research in Davao, Libis, Niseko (Japan), and Madrid (Spain), maintained accurate and compliant CRM records, and supported end-to-end transaction processes with a high level of precision, organization, and attention to detail.

I conducted cold calls to prospective clients to introduce services and generate interest, qualified leads by assessing their needs and determining suitability, scheduled appointments based on client availability, performed follow-up calls to confirm or secure bookings, and sent detailed follow-up emails and appointment confirmations to ensure clear communication and smooth coordination.

I delivered customer service support by addressing inquiries and concerns related to mobile plans, devices, and services, assisting customers with warranty claims and repair processes for defective devices, and providing technical troubleshooting for both hardware and software issues to ensure efficient resolution and customer satisfaction.