Customer Support

* Professionally handles high-volume inbound calls, chats, and emails to quickly identify and resolve customer issues. * Presents new products and services. * Enhance customer experience and satisfaction. * Demonstrate ability to gauge customer response. * Responsible for creating customer interest to convert to a sale. * Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services. * Resolve customer issues via one-call resolution guidelines and/or escalated process. * Maintain a balance between company policy and customer benefit in decision- making. Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers Responsible for call disposition or compiling and generating reports as required Perform any and all other tasks which are incidental to or related to your main duties and responsibilities

* Take customer calls and provide accurate, satisfactory answers to their queries and concerns. * De-escalate situations involving dissatisfied customers, offering patient assistance and support. * Guide callers through troubleshooting, navigating the company site or using the products or services. * Review customer or client accounts, providing updates and information about billing, transaction history, warranties and other account items.