I am a seasoned Customer Service and Quality Operations professional with over 8 years of experience in high-pressure, I am a seasoned Customer Service and Quality Operations professional with over 8 years of experience in high-pressure, results-driven environments. My career is defined by a commitment to excellence, having spent 3.5 years in the fast-paced E-commerce sector and nearly 4 years specialized in Healthcare accounts.
Beyond frontline support, I served as a Senior Quality Evaluator for 3 years, where I was responsible for managing agent performance, driving account scores to exceed targets, and streamlining operational plans to align with strict client directives. I am an expert at navigating complex workflows and can work with minimal to no supervision to ensure your business goals are met.
Experience: 2 - 5 years
Knows excel formulas and data entry and creating pivot tables to accurately create a report based on multiple data.
Experience: 5 - 10 years
Knows how to use technology efficiently.
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