Social Media Manager|Shopify Customer Service Specialist

Verified

mark as hired

Overview

Looking for part-time work (6 hours/day)

at $14.94/hour ($2,160.00/month)

Bachelor's degree

Last Active

June 30th, 2026 (8 days ago)

Member Since

February 17th, 2026

Profile Description

SOCIAL MEDIA MANAGER | CUSTOMER SERVICE SPECIALIST

Hola! I am always eager to take on new challenges and learn new skills. As a dedicated individual who possesses a natural ability to brainstorm and collaborate with clients, I strive to deliver exceptional results that meet or exceed their expectations.

With a strong work ethic, I am always transparent in my approach to any task and have an innate ability to pay close attention to detail. My passion for learning is coupled with a fast learning curve that enables me to quickly adapt to new environments and technologies, making me an asset to any team.

I am always open to new job opportunities and believe that communication is key to fostering strong and productive relationships. Taking initiative and going the extra mile to contribute to the growth of the company is something that I am always willing to do.

Lastly, I am a proactive individual who loves to work ahead of schedule to ensure that tasks are completed efficiently and effectively. With my commitment to excellence and dedication to success, I am confident in my ability to make a valuable contribution to any project or team.

I’m pretty laid back but expect some curious questions. It’s the secret sauce to creating your next-level social media content and videos.

On the customer service side — I don't just answer tickets. I take full ownership of the inbox so the person running the business never has to worry about it again. My most recent client, a New Zealand eCommerce business owner, came to me with 1,280 unresolved customer emails, frustrated buyers, and threatening messages landing directly in her personal inbox. Within 72 hours I had it down to 201. Within the week it was completely under control. She told me: "I've been able to work on business in the background because you have control of this."

That's the standard I hold myself to — fast responses, warm tone, calm under pressure, and zero loose ends. Whether it's Shopify order issues, returns, refunds, or angry customers who just need to feel heard, I handle it the way I'd want someone to handle it if I were the customer.

Talk soon,

— Ella

Top Skills

Marketing » Content Creation » Social Media Content Creation

Experience: 2 - 5 years

Versatile content creator experienced in multiple formats: carousel posts, Reels, Stories, TikToks, infographics, and promotional videos. I adapt content strategy based on platform, audience demographics, and business goals wherein I ensure every post serves a purpose.

Video Editing » Social Media Video Editing

Experience: 2 - 5 years

Expert video editor specializing in short-form content for Instagram Reels, TikTok, and YouTube Shorts. I create scroll-stopping videos with dynamic cuts, on-trend transitions, captions, sound design, and color grading. Proficient in CapCut—delivering polished videos that boost engagement and brand visibility. Videos I've edited have generated 100K+ views and significantly increased client engagement rates.

Office and Administration » Organization

Experience: 1 - 2 years

I build scalable organization systems in Notion that streamline workflows and boost productivity. From content planning databases to client management dashboards, I create structured systems that make collaboration easy and ensure consistent, high-quality output. My organizational approach has helped clients save hours weekly on project management.

Other Skills

Marketing » Content Creation » Scriptwriting

Experience: 1 - 2 years

I write the script, specify shot types, angles, pacing, and visual direction so the creator or filmmaker knows exactly what to execute. I think in hooks first — the opening 3 seconds determine whether someone keeps watching. I write with platform specifics in mind (TikTok algorithm rewards certain pacing, Instagram Reels reward specific transitions, YouTube Shorts need different energy).

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Systematized 1,280+ unresolved customer emails into organized workflows, reducing response backlog from months to days while maintaining warmth and professionalism. Expert at handling complaints, returns, refunds, and shipping issues with calm, empathetic communication that de-escalates tension and builds trust. Manage community engagement across social platforms — responding to comments and DMs in brand voice without defensiveness. Log recurring issues to identify root causes, not just symptoms, so problems don't repeat. Maintain consistent, premium tone across all customer touchpoints that reinforces brand values. Never let customer issues go silent — transparent communication, clear next steps, timely resolutions, every time.

Basic Information

Age: 24

Gender: Female

Website: Sign Up with Pro Account to View

Address: Tuguegarao, Cagayan

Tests Taken: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”