Provide superior customer service. Job description varies depending upon the pla

Overview

Looking for full-time work (8 hours/day)

at $1.87/hour ($363.64/month)

College Undergraduate

Last Active

March 3rd, 2011 (5572 days ago)

Member Since

March 3rd, 2011

Profile Description

Communication Skills
1. Communicating with existing customers and potential customers is an essential role for CSRs. Applicants whose verbal and written communication skills come naturally may be ideal candidates for representing your company's products and services. For businesses like retail stores that have walk-in buyers, customer-service staff members must be able to communicate with a diverse client base. They must be comfortable initiating contact with customers and selling your customers on the benefits of doing business with your company. Customer-service representatives must also exhibit nonverbal communication skills that make customers feel welcome and appreciated.
Leadership Skills
2. Although CSRs may not have management authority, leadership skills are another important qualification for staff members who have extensive contact with customers, clients, vendors and purchasers. Within the context of a customer-service position, leadership is required when recommending products, managing customer interactions and knowing when to escalate customer issues. In other words, high-performing customer-service employees are generally confident and motivated to provide outstanding service to each customer.
Problem-Solving
3. There will always be customers who are difficult to work with, or customers whose demands exceed normal expectations. In these cases, customer service representatives must be able to restore customer satisfaction. Identifying customers concerns requires intuition and observation. For customer service representatives whose contact is primarily via telephone, observation may be more intuitive or gleaned from customer responses. Customer service representatives who interact face-to-face with customers observe levels of satisfaction through nonverbal communication. Overall, problem-solving skills demand the ability to exercise logical and analytical thought processes and resourcefulness.
Time Management
4. When customers feel unimportant or want immediate attention, customer service representatives demonstrate their ability to prioritize responsibilities and exercise time management skills. This means your customer service reps must be able to balance responsibilities to several customers at a time, or meet numerous demands of one customer. Successful CSRs strike a delicate balance between meeting performance standards and addressing customer needs. Time management also requires a customer service agent to complete all of her duties in addition to providing assistance to customers. There may be paperwork or documentation she maintains or reporting duties to fulfill.
Personal Traits and Characteristics
5. Customer skills and qualifications can be ineffective without certain personal traits and characteristics most customer service representatives project. Showing enthusiasm is important, as well as dealing with each customer in a polite, respectful and pleasant manner. Strong work ethics and commitment to the company philosophy are traits valuable to employers of customer service representatives.