General Virtual Assistant/E-commerce Virtual Assistant

I manage complex schedules for e-commerce store owners, focusing on critical Amazon and Shopify milestones. This includes scheduling product launches, tracking inventory replenishment deadlines, and setting reminders for PPC bid adjustments. I ensure all time-sensitive Seller Central notifications are addressed promptly to maintain account health.

Created, updated, and optimized product listings on Shopify and Amazon, including titles, descriptions, images, and pricing. Processed customer orders, coordinated fulfillment, and updated tracking information across both platforms. Responded to customer inquiries via email and chat, resolving issues related to shipping, returns, and product questions. Monitored inventory levels and coordinated with suppliers to prevent stockouts or overselling. Assisted in launching and managing promotional campaigns, discounts, and coupon codes on Shopify and Amazon. Conducted basic competitor research and reported on pricing trends within relevant product categories. Maintained organized records of sales, expenses, and customer feedback using spreadsheets and cloud tools. Prepared weekly performance summaries, including order volume, revenue, and customer satisfaction metrics, for entrepreneur review.

Managed and responded to customer inquiries across email, chat, and social media platforms in a timely and professional manner. Processed online orders, coordinated fulfillment with shipping carriers, and tracked deliveries to ensure customer satisfaction. Maintained accurate records of sales, expenses, and inventory using spreadsheets or cloud-based accounting tools. Scheduled appointments, meetings, and travel arrangements for the entrepreneur across multiple time zones. Assisted in updating product listings, pricing, and descriptions across e-commerce platforms such as Shopify or Amazon. Coordinated with suppliers, vendors, and physical retail staff to ensure smooth restocking and operational continuity. Prepared reports on sales performance, customer feedback, and operational metrics for strategic review. Handled data entry tasks, including updating customer databases, contact lists, and project management boards.

Experienced in managing executive calendars and appointment setting using Google Calendar. I prioritize daily tasks, organize team meetings, and set automated reminders for time-sensitive Amazon Seller Central notifications to ensure smooth business operations.