General Virtual Assistant |Executive Assistant

I have solid experience handling data accurately and efficiently from my roles in ad compliance, customer service, and operations. I’ve worked with large volumes of information such as ad reviews, customer records, reports, and scheduling data, making sure everything is properly documented and organized. I’m detail-oriented, consistent, and comfortable using tools like spreadsheets and systems like Google Ads Manager and CRM platforms.

I have hands-on experience providing Frontline Customer Service both in a fast-paced Food and Beverage setting and as a Customer Care Representative in BPO industry. I’m used to handling different types of customer concerns, staying calm under pressure, and finding quick solutions while maintaining a friendly and professional tone. I focus on clear communication and making sure every customer feels heard and taken care of.

With 3+ years of experience in ad moderation, I specialize in reviewing video ads, detecting policy violations, and ensuring brand safety. I’m detail-oriented, consistent in decision-making, and experienced in handling large volumes of content while maintaining accuracy and efficiency.

I’m experienced in managing email communications efficiently, whether it’s responding to customer inquiries, coordinating with teams, or tracking important updates. From my roles in customer service and ad compliance, I’ve developed strong organizational skills to prioritize emails, maintain clear records, and ensure timely, professional responses. I’m comfortable handling high volumes of messages while keeping accuracy and attention to detail.