Virtual Assistant, Social Media Manager, and CSR

As a passionate Social Media Manager with 3 years of hands-on experience, I have been at the forefront of driving impactful online presences for businesses and organizations. Over the years, I've honed my skills in crafting engaging content, building online communities, and leveraging data-driven strategies to boost brand awareness. Key Achievements:

As a dedicated Shopify Specialist, I bring a wealth of knowledge and expertise to the e-commerce realm, driven by a comprehensive training program that culminated in an official Shopify certification. Key Proficiencies:

With a passion for creativity and 3 years of experience as a Social Media Manager, I've consistently harnessed the power of Canva to elevate brands and captivate audiences through visually stunning content. Key Proficiencies:

During the pivotal last quarter of 2021, I had the privilege of serving as an E-commerce Support Specialist for a seasonal account. This role allowed me to play a crucial part in ensuring a seamless and rewarding shopping experience for customers during a period of heightened e-commerce activity. Key Contributions:

As an Email and Phone Support Specialist, I played a pivotal role in ensuring a seamless and enjoyable customer experience for a seasonal e-commerce account during the last quarter of 2021. In this dual role, I was responsible for providing efficient and effective support through email and phone calls, addressing a wide range of customer inquiries and concerns. Key Responsibilities:

For the past three years, I've been immersed in the world of graphic design, with Adobe Photoshop as my trusted creative companion. My proficiency in Photoshop has enabled me to craft visually captivating designs and transform concepts into stunning visual realities. Key Proficiencies:

My journey in graphic design began three years ago, and Adobe Illustrator quickly became an indispensable tool in my creative arsenal. With my proficiency in Illustrator, I've had the privilege of transforming concepts into intricate vector designs, producing visually captivating content that resonates with audiences. Key Proficiencies:

I embarked on my journey as a web designer six months ago, and Adobe XD quickly emerged as my trusted companion in translating creative concepts into captivating web experiences. My proficiency in Adobe XD has empowered me to create user-friendly, visually engaging, and functional web designs. Key Proficiencies:

I am a Certified Responsive Web Designer with a strong foundation in HTML and a commitment to creating web experiences that adapt seamlessly to various screen sizes and devices. My journey in web design has been enriched by comprehensive training and certification from freecodecamp.org, validating my expertise in creating responsive web designs. Key Proficiencies:

As a Certified CSS and Responsive Web Design Specialist, I bring to the table a profound understanding of CSS (Cascading Style Sheets) and a commitment to crafting visually stunning and responsive web experiences. My expertise has been validated through comprehensive training and certification from freecodecamp.org, highlighting my proficiency in CSS and responsive design principles. Key Proficiencies:

For the past three years, I have been a dedicated Salesforce Administrator, leveraging this powerful CRM platform to drive business growth, optimize operations, and deliver seamless customer relationship management solutions. Key Proficiencies:

As a Technical Support Specialist at AT&T, I spent a year providing exceptional technical assistance to customers, resolving their issues, and ensuring they had a seamless experience with our services. I was a key point of contact for troubleshooting and resolving a wide range of technical concerns. Key Contributions:

Over the past four years, I have had the privilege of using Zendesk as a central tool in my role, and I can confidently say that this customer support platform has transformed the way I and my team deliver exceptional service to our customers. Zendesk has been an integral part of our daily operations, and I would like to share my experience with this remarkable platform.