Rizielle
Quality Assurance / Customer Service Support
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.25/hour ($818.18/month)
Bachelors degree
Last Active
July 9th, 2026 (2 days ago)
Member Since
February 11th, 2026
Profile Description
Hi! I’m Rizielle (Riz), a QA Supervisor and Virtual Admin with 10+ years of experience in customer support and quality assurance. I led up to 16 QA auditors for accounts of 200–500 agents, improving QA scores and streamlining processes through coaching, call reviews, and internal calibration. I build Excel and SharePoint systems, including automated workflows, to make reporting faster and more efficient. I also train tea
Top Skills
Customer Support » Customer Service
Experience: 10+ years
Customer Service professional with over 10 years of experience in the BPO industry, highly proficient in both written and spoken English. Experienced in handling account-related inquiries, billing concerns, process explanations, refunds, and general customer concerns with accuracy and professionalism. Can take more than 40 calls, 60 emails and 60 order entries per day depending on the business priority.
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Conducted weekly audits to ensure service quality standards and compliance requirements were consistently met. Regularly facilitated and participated in calibration sessions to align quality expectations, scoring accuracy, and performance standards across teams. Delivered detailed, clear, and actionable feedback to support continuous improvement and agent development. Led and managed quality-related meetings to discuss performance trends, identify gaps, and provide detailed feedback for improvement. Prepared and analyzed weekly performance reports to track key quality metrics.
Other Skills
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Manila, Metro Manila
- Tests Taken
- IQ
- Score: 106
- DISC
- Dominance: 16%
- Influence: 28%
- Steadiness: 34%
- Compliance: 22%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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- Lukas Rohler
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