Customer Service VA | Email Support | Live Chat | CRM (Salesforce) | QuickBooks

I have 1 year and 11 months of experience using Salesforce CRM as a Chat Support Representative. In this role, I managed customer accounts, tracked inquiries, and documented interactions to ensure accurate and efficient support. My experience includes: ✔ Logging and updating customer information in Salesforce ✔ Tracking and managing support tickets ✔ Maintaining detailed and accurate records of customer interactions ✔ Coordinating with other team members to resolve customer issues ✔ Following CRM workflows and processes to ensure consistency Through this experience, I developed strong organizational skills, attention to detail, and familiarity with Salesforce’s interface and features. I am confident in using Salesforce to manage client data, track interactions, and support business operations effectively.

I professionally managed incoming customer inquiries, responded promptly, and ensured that all communications were clear, accurate, and helpful. My experience includes: ✔ Responding to customer inquiries and concerns via email ✔ Managing multiple email accounts efficiently ✔ Drafting professional and concise responses ✔ Escalating complex issues to the appropriate team ✔ Maintaining accurate records of email interactions ✔ Ensuring timely follow-up and customer satisfaction Through this experience, I developed strong written communication skills, attention to detail, and organizational abilities, which allow me to manage email correspondence effectively and maintain excellent customer relationships.

Customer support professional with nearly two years of experience as a QuickBooks Customer Support Representative, specializing in QuickBooks Online (QBO) and QuickBooks Payroll. I assist customers by resolving technical, payroll, and billing concerns, guiding them through payroll setup and processing, and ensuring accurate system usage. I have extensive experience handling high-volume chat and messaging inquiries while providing clear, step-by-step solutions using platforms and tools such as QuickBooks Online and Payroll, Salesforce (CRM), Amazon Connect, Genesys, Confluence, internal admin tools and knowledge bases, Google Sheets, Microsoft Teams, Slack, and Zoom. Key Contributions: -Assisted customers with billing inquiries, account access, and software navigation -Resolved technical and product-related issues through professional written and verbal communication. -Maintained composure and service quality in fast-paced, high-volume environments. -Documented cases accurately in CRM and ticketing systems. -Followed strict data security and quality assurance protocols. Highlights: Weekly QA Champion for Messaging, Weekly Top Expert for QuickBooks Online & QuickBooks Payroll, and Outstanding Performer recognized for excellence in customer experience, satisfaction, and loyalty.

I have 1 year and 2 months of experience supporting customers using QuickBooks as a Chat Support Representative. I assisted customers with basic QuickBooks concerns such as account navigation, billing inquiries, subscription concerns, and general troubleshooting. My role involved guiding customers through step-by-step instructions, answering product-related questions, and helping resolve common issues through chat support while maintaining professional and accurate communication. Through this experience, I developed strong problem-solving skills and gained familiarity with the QuickBooks interface and basic accounting features. I am comfortable working with QuickBooks and supporting users with basic concerns, and I am continuously improving my knowledge of the platform.