I am a results-driven Operations and Workforce Team Leader with a strong eye for detail and highly developed expertise in operations, scheduling, and data analysis. I specialize in optimizing workforce performance, ensuring efficient resource planning, and using data insights to support strategic decisions and daily operations. My leadership experience allows me to balance analytical thinking with practical execution to meet performance and service goals.
In addition to workforce management, I bring solid technical and administrative skills, including WordPress administration,
Experience: 2 - 5 years
Operations and Workforce with over 4 years of experience in Customer Service - BPO. Skilled in data analysis and team lead, with a proven track record of workforce and data analyst. Adept at Excel, online spread sheets and other productivity tools such as Canva, etc., and committed to delivering high-quality results in fast-paced, team-oriented environments.
Experience: 1 - 2 years
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