Grace

Customer Support Specialist (Chat/Non-Voice) | Airbnb & Booking Expert | Remittan

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Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($796.80/month)

Bachelor's degree

Last Active

June 25th, 2026 (yesterday)

Member Since

February 9th, 2026

Profile Description

Hi, I’m Grace

I’m a Customer Support Specialist with 7+ years of experience in financial services, including 2+ years working remotely, focused on chat-based (non-voice) support, guest communication, and high-volume messaging. I help businesses deliver fast, thoughtful, and personalized responses that create smooth experiences and happy customers.

I’ve worked with platforms like Airbnb, VRBO, ---------- , Agoda, and Ctrip, as well as tools like Hostex PMS, WhatsApp, Line, and WeChat. My role includes handling inquiries, managing bookings, sending check-in/check-out instructions, and resolving issues efficiently—even during high-volume situations. I always aim to communicate in a way that feels human, warm, and aligned with the brand.

Previously, I worked in Dubai as a Remittance Officer and Exchange Teller, handling wire transfers, bill payments, and currency exchange. This strengthened my accuracy, attention to detail, and responsibility with sensitive transactions.

Outside work, I enjoy painting and using Canva and AI tools to enhance my skills and creativity. I also create natural-looking content when needed.

I’m currently a stay-at-home mom of two seeking a stable, long-term opportunity. I’m motivated, coachable, and open to light voice tasks while continuing to improve.

I’m reliable, hardworking, and committed, and I value opportunities where I can grow and contribute.

Thank you for your time
— Grace

Top Skills

Customer Support » Customer Service » Payment Processing

Experience: 5 - 10 years

Handled international remittances, wire transfers, and foreign currency exchanges with accuracy and compliance. Maintained daily reconciliation, transaction verification, and financial record accuracy, ensuring timely resolution of customer concerns. Trained team members on payment and customer service procedures to support smooth operations.

Other Skills

Customer Support » Customer Service

Experience: 2 - 5 years

I have over two years of experience in remote customer service within the short-term rental industry. I handle more than 100 messages daily and maintain professional communication with international clients. While I am confident in my abilities, I am continuously improving my communication skills and learning to become even better.

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: BAGUIO CITY, BENGUET

Tests Taken: IQ
Score: 77: DISC
Dominance: 34
Influence: 24
Steadiness: 33
Compliance: 9: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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