Healthcare Virtual Assistant

• Handled a dental healthcare account, assisting patients and providers with coverage, eligibility, and benefits inquiries. • Managed incoming and escalated calls, ensuring patient and provider concerns were addressed professionally and accurately. • Communicated clearly regarding coverage, claim status, and insurance processes, demonstrating strong patient-facing skills. • Efficiently utilized tools and insurance systems to verify information, document interactions, and resolve issues. • Supported administrative and team coordination tasks to ensure smooth operations. • Conducted knowledge transfer sessions and training initiatives, improving team skills in system use, insurance processes, and patient communication.

• Conducted insurance verification for patients, confirming eligibility, benefits, and coverage before dental services, demonstrating attention to detail. • Communicated directly with insurance providers to obtain missing information or clarify coverage. • Prepared patient breakdowns, providing a clear and accurate view of coverage and benefits. • Utilized payer portals and insurance systems to maintain accurate documentation of verified insurance information.