Jiza

Customer Service Representative

40 ID PROOF
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Overview

Looking for any work (8 hours/day)

at $1.90/hour ($368.00/month)

Bachelor's degree

Last Active

July 16th, 2026 (6 days ago)

Member Since

February 8th, 2026

Profile Description

With 26 months of solid experience in BPO industry,where I handled inbound voice support for a fast-paced US based telecommunication ---------- this role I am responsible for:Troubleshooting technical issuesManaging billing disputesAccurately documenting customer filesAnd coordinating with back office teams for escalations.This experience has taught me to stay calm under pressure, multitask across different CRM systems and maintain high level of attention to detail to ensure compliance. Most importantly it help me developed strong soft skills. I was able to learn how to handle irate customers , by balancing empathy with sense of urgency ensuring that their issues were resolved quickly and accurately.My ability to adapt quickly and passion for helping people with make me a valuable asset to the team.

Top Skills

Customer Support » Active Listening

Experience: 2 - 5 years

I understand, respond and remember what customer is saying. I can demonstrate empathy and attentiveness by asking clarifying questions and providing thoughtful, accurate response, ensuring effective and respectful communication/

Customer Support » Customer Service » Conflict resolution

Experience: 2 - 5 years

I am skilled in calmly addressing and resolving disagreements or customer complaints by identifying the root cause, facilitating open communication, and finding mutually beneficial solutions. Focused on maintaining positive relationships and minimizing disruptions.

Office and Administration » Multitasking

Experience: 2 - 5 years

I can manage multiple tasks or responsibilities simultaneously without compromising accuracy or quality. Skilled at prioritizing work, adapting to changing demands and staying organized in fast-paced environments.

Other Skills

Basic Information

Age
27
Gender
Female
Website
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Address
Tests Taken
None
Government ID
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