Overview
Looking for part-time work (4 hours/day)
at $4.98/hour ($480.00/month)
High school diploma
Last Active
July 5th, 2026 (5 days ago)
Member Since
February 8th, 2026
Profile Description
WFM Skills
- Real-time monitoring and workforce scheduling
- Forecasting call volumes and staffing needs
- Intraday management and schedule adjustments
- Queue management and service level optimization
- Reporting and analytics for operations performance
Technical Skills
- Proficiency in Microsoft Excel (pivot tables, formulas, dashboards)
- Knowledge of MS Office tools (Word, PowerPoint, Outlook)
- Experience with workforce management software (e.g., NICE, Verint, Genesys, IEX)
- Data analysis and visualization
Soft Skills
- Strong communication and collaboration with operations teams
- Problem-solving and decision-making under pressure
- Attention to detail and accuracy in reporting
- Time management and prioritization
Top Skills
Office and Administration » Data Analytics
Experience: 2 - 5 years
Possesses strong knowledge in Microsoft Tools and consistently provides regular operational updates to ensure smooth workflow and informed decision-making.
Customer Support » Customer Service
Experience: 2 - 5 years
- Managed customer collections and ensured timely resolution of outstanding accounts - Delivered technical support to clients, troubleshooting issues and providing effective solutions - Maintained strong customer relationships through clear communication and problem-solving
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
Experienced Real-Time and Scheduling Analyst who effectively manages immediate scheduling needs while strategically planning for long-term workforce requirements.
Other Skills
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Angeles, Pampanga
- Tests Taken
- DISC
- Dominance: 35
- Influence: 18
- Steadiness: 25
- Compliance: 22
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.