Amazon Selling Partner Support, Data Entry Specialist, Sales Representative, Cus

“In my role as an Amazon Selling Partner Support Representative, I handled inquiries from Amazon sellers regarding account health, order management, product listings, reimbursements, and policy compliance. I investigated cases, provided step-by-step solutions, and escalated complex issues when necessary. This role required strong problem-solving skills, attention to detail, and the ability to communicate clearly with sellers to help them maintain smooth business operations on the platform. I also developed skills in using internal tools, managing multiple cases, and meeting quality and productivity targets.

In my experience as a data entry specialist, I handled large volumes of information, ensuring all data was entered accurately and efficiently into company systems. My responsibilities included verifying documents, updating records, organizing files, and generating basic reports. I developed strong attention to detail, time management, and typing skills, which helped me consistently meet deadlines while maintaining accuracy. I am also proficient in Microsoft Excel, data formatting, and basic troubleshooting of data inconsistencies.

In my role as an inbound sales representative from Silver Star Brands(2019-2021) and T-Mobile(2023-2026), I was responsible for answering incoming calls from customers, providing product information, and guiding them through the purchasing process. I handled inquiries, resolved concerns, and identified opportunities to upsell or cross-sell products based on customer needs. This role helped me develop strong communication, listening, and problem-solving skills, as well as the ability to meet sales targets while maintaining a positive customer experience.

In my role as an Amazon Feed Analysis Agent, I was responsible for analyzing product feed files, identifying errors in uploads, and ensuring that listings met Amazon’s catalog and data quality standards. I investigated issues such as SKU errors, attribute mismatches, and feed processing failures, and provided clear recommendations or resolutions. This role required strong analytical skills, attention to detail, and the ability to interpret system-generated error messages to resolve cases efficiently.

I worked as an Amazon FBA Specialist, assisting sellers with shipment creation, inventory management, and resolving FBA-related issues. I helped troubleshoot inbound shipment problems, inventory discrepancies, and fulfillment concerns while ensuring compliance with Amazon policies.

I worked as a Customer Service Representative for Silver Star Brands (2019-2021) where I assisted customers by answering inquiries, resolving concerns, and providing information about products and services. I focused on delivering excellent service, maintaining professionalism, and ensuring customer satisfaction.