Lord
Support Operations Lead | Technical Writer (SEO) & QA Strategist
Verified
Overview
Looking for full-time work (8 hours/day)
at $7.51/hour ($1,454.56/month)
Associates degree
Last Active
June 6th, 2026 (2 days ago)
Member Since
February 6th, 2026
Profile Description
6+ Years IT Industry Expert: Leadership | Technical Support | KB Development
Leadership: Experience managing and mentoring teams. I focus on 'coaching for conversion,' using sales tactics within support to drive revenue.
Technical Documentation: Adept in HTML/CSS for KB layout and SEO for content optimization. I make sure your help center is both beautiful and findable.
Quality Assurance: A detail-oriented approach to performance. My feedback loops are designed to identify gaps and turn underperforming agents into top-tier experts.
Communication: Expert-level proficiency in Phone, Chat, and
Top Skills
Marketing » Content Creation » Technical Writing
Experience: 1 - 2 years
Customer Support » Technical Support
Experience: 1 - 2 years
Customer Support » Customer Service
Experience: 2 - 5 years
Other Skills
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Basic Information
- Age
- 30
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- CEBU, CEBU
- Tests Taken
- IQ
- Score: 112
- DISC
- Dominance: 42%
- Influence: 7%
- Steadiness: 17%
- Compliance: 34%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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