I am an experienced Remote Operations and Executive Support Specialist with nearly 3 years of hands-on experience managing an 11-property U.S.-based short-term rental portfolio.
I handled full backend operations including:
• Guest communication (Airbnb, VRBO, direct bookings)
• Calendar and rate management
• Vendor coordination (cleaners, HVAC, pool, landscaping, pest control)
• Maintenance escalation and project oversight
• Stripe payout reconciliation and OwnerRez booking tracking
• Expense categorization and financial documentation
• Chargeback and dispute resolution
• Small claims documentation support
In addition to business operations, I also provided executive and household support including calendar management, appointment scheduling, travel coordination, and personal administrative tasks.
I operate independently, communicate clearly, and manage time-sensitive tasks across U.S. time zones with minimal supervision.
With over 10 years of corporate client service experience, I bring structure, accountability, and proactive problem-solving to every role.
I am seeking a long-term opportunity where I can contribute to operational efficiency and business growth.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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