Customer Service | Virtual Assistant | GoHighLevel | CRM Automation | Email Supp

Enrolled a 40-hours QuickBooks Online Masterclass. Learned chart of accounts set-up and maintenance. Recorded expenses, bills, payments, sales, receipts, invoices, collections, returns. Managed bank transactions, deposits, transfers, journal entries, and reconciliations. Generated financial reports and maintained products and services set-up.

-Handled 60–80 inbound calls per shift covering order status, returns, billing, and product concerns -Maintained 90%+ customer satisfaction through solution-focused communication -Achieved strong first-call resolution rates to minimize repeat contacts -Accurately documented all interactions in CRM systems

-Built automated workflows using triggers, events, and conditional logic. -Set up pipelines, tagging systems, contact segmentation, and automated follow-ups. -Managed email/SMS campaigns, appointment reminders, and lead nurturing sequences. -Cleaned and organized CRM databases for accuracy and smooth pipeline tracking. -Improved automation efficiency, reducing manual tasks and increasing response speed. -Supported operations by updating workflows, tracking leads, and ensuring smooth system usage.

Back-office professional at the company Care.com responsible for reviewing job seeker profiles and applications with high accuracy. -Reviewed and verified 80–120 applications daily with 98–100?curacy -Ensured 100% document completeness prior to submission, reducing approval delays -Maintained strict confidentiality and compliance with company policies -Consistently met KPIs for productivity, turnaround time, and quality -Collaborated with cross-functional teams to resolve discrepancies efficiently -Assisted teammates with process clarifications to maintain team accuracy