I am a dedicated customer service professional with hands-on experience in the airline and hospitality industries. I worked as a Check-In Counter Agent and Cargo Agent with Cebu Pacific, where I assisted passengers, verified travel documents, managed bookings, and handled high-volume operations with accuracy and efficiency. My role required strong attention to detail, time management, and the ability to stay calm under pressure.
In the hospitality sector, I served as a Front Desk Agent at Mövenpick Hotel Cebu and as a Concierge at Crimson Resort & Spa. I managed reservations, handled guest inquiries, coordinated travel arrangements, and ensured exceptional service experiences. These roles strengthened my communication skills, problem-solving abilities, and commitment to client satisfaction.
With a strong background in customer service, organization, and administrative tasks, I am highly adaptable, detail-oriented, and capable of delivering professional support in fast-paced environments—both onsite and remotely.
Experience: 5 - 10 years
Work both in Airline and Hotel industry for 6 years.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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