Customer-focused professional with experience in hospitality, customer support, and content moderation. A graduate of Hotel and Restaurant Management with a strong background in delivering quality service in fast-paced environments. Recognized for top performance, attention to detail, and the ability to remain calm under pressure. Adaptable team player with experience in voice and chat support, quality analysis, and process improvement.
Experience: 1 - 2 years
Over one year of experience handling inbound customer service calls in a BPO environment, providing accurate information, resolving customer concerns, and delivering a positive customer experience. Skilled in managing high call volumes while maintaining quality standards, compliance, and professionalism. Consistently recognized for strong performance metrics, including top overall scorecard rankings and low average handle time, demonstrating efficiency, attention to detail, and effective communication skills.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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