Overview
Looking for part-time work (4 hours/day)
at $4.15/hour ($400.00/month)
Bachelors degree
Last Active
July 7th, 2026 (4 days ago)
Member Since
February 2nd, 2026
Profile Description
I am a results-driven Customer Service and Team Leadership professional with over 4 years of BPO experience, supporting clients and leading teams in fast-paced environments. I specialize in customer support, escalation handling, performance monitoring, and operational support.
I have hands-on experience managing utility accounts, coordinating with property owners, property managers, and financial institutions to ensure uninterrupted service, accurate billing, and timely issue resolution. As a Team Leader, I conduct coaching sessions, monitor KPIs, and provide actionable feedback to improve agent performance and overall service quality.
I am highly organized, detail-oriented, and reliable when working remotely. I communicate professionally through
Top Skills
Customer Support
Experience: 1 - 2 years
Oversaw customer accounts and utility services for property owners, managers, and banks, ensuring uninterrupted service by efficiently managing service requests, disconnections, and billing. Streamlined utility connections and inquiries, delivering accurate information and professional support to enhance customer experience. Resolved escalated issues with speed and precision, boosting customer satisfaction and strengthening client relationships.
Office and Administration » Team Leadership
Experience: 1 - 2 years
Led daily team operations, ensuring consistent alignment with performance targets and overall company goals. onducted weekly coaching sessions and delivered actionable feedback, boosting agent performance and engagement. Monitored KPIs, productivity, and quality metrics, driving continuous process improvements and measurable performance gains
Other Skills
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Marikina City, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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