Redhalyn

Customer Support Virtual Assistant | Voice, Email & Chat Support

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Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($636.35/month)

High school diploma

Last Active

June 27th, 2026 (yesterday)

Member Since

January 31st, 2026

Profile Description

Customer Support Specialist with 4+ years of experience in high-volume environments handling U.S. healthcare, telecommunications, and hospitality accounts. Skilled in email and chat support, booking management, CRM documentation, billing resolution, and administrative support. Proven ability to deliver first-call resolution, maintain high QA scores, and provide excellent customer experience across voice and non-voice channels.

CORE SKILLS
Customer Support (Voice, Email, Chat)<8efe80624d780eba0c6493ec45140364>Email & Calendar Management
Booking & Reservation Management
CRM Tools & Documentation
Data Entry & Record Management
Billing & Claims Resolution
Lead Qualification & Appointment Setting
Problem Solving & Multitasking
Time Management & Attention to Detail

TECHNICAL TOOLS
CRM Systems | Google Workspace (Docs, Sheets, Gmail, Drive)
Microsoft Office (Excel, Word)
Slack | Zoom | Microsoft Teams | Google Meet
Outlook | Email & Calendar Management | Asana | Hostify | ICUE |Maestro | Doc369 | Avaya | Genesys

Top Skills

Customer Support

Experience: 2 - 5 years

Experienced in handling 30-50 daily customer interactions, using Email, Chat and Voice, resolving billing, account, and service concerns while maintaining high quality and professionalism.

Customer Support » Healthcare

Experience: 2 - 5 years

Experienced in assisting U.S. healthcare members with eligibility verification, claims status, benefits inquiries, billing concerns, and appointment coordination while maintaining HIPAA compliance and accurate CRM style tool documentation.

Customer Support » Insurance » Medical Insurance

Experience: 2 - 5 years

Handled high-volume medical insurance inquiries, resolving claims, eligibility, billing, and prior authorization issues while maintaining QA, SLA, and compliance standards.

Other Skills

Real Estate » Appointment Setting

Experience: 2 - 5 years

Experienced in coordinating appointments, confirming schedules, and ensuring accurate communication between clients and service providers.

Accounting » Accounts Receivable » Billing

Experience: 2 - 5 years

Skilled in assisting with eligibility verification, claims status follow-ups, benefits explanation, and billing issue resolution for U.S.-based clients.

Office and Administration » Documentation

Experience: 2 - 5 years

Accurate and detailed in logging customer interactions, maintaining audit-ready records, and updating case notes to ensure proper follow-ups and compliance.

Professional Services » Medical Services » HIPAA Compliance

Experience: 2 - 5 years

Knowledgeable in maintaining patient confidentiality and protecting sensitive health information in accordance with HIPAA regulations, ensuring secure documentation and data handling at all times.

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: General Mariano Alvarez, Cavite

Tests Taken: IQ
Score: 95: DISC
Dominance: 28
Influence: 21
Steadiness: 42
Compliance: 9: English
C2(Advanced/Mastery)