I help service-based businesses streamline operations, improve customer experience, and maintain efficient workflows through structured operational support, project coordination, CRM management, and digital marketing assistance.
My experience includes Executive & Administrative Support, Operations Coordination, HVAC Project Coordination, Customer Experience (CX) Support, CRM & Lead Management, Local SEO, GoHighLevel (GHL) Support, and Digital Marketing Support. I have managed calendars, coordinated appointments, tracked leads, organized CRM systems, supported onboarding processes, handled customer follow-ups, and maintained operational workflows in fast-paced remote environments.
I have supported US-based businesses by managing 40–80+ weekly appointments, maintaining 200–500+ CRM records, coordinating HVAC service operations, assisting with customer support processes, publishing SEO content, supporting
My technical toolkit includes ServiceTitan, GoHighLevel (GHL), Google Workspace, Microsoft 365, Slack, Zoom, Trello, WordPress, Elementor, Google Search Console, Google Analytics, SEMrush, Canva, CapCut, ChatGPT, Grammarly, and other CRM, project management, and workflow automation platforms.
I am available full-time and flexible with US, UK, and AU time zones. I am seeking a long-term opportunity where I can contribute to operational efficiency, support business growth, strengthen customer relationships, and become a dependable member of a growing team.
I value accountability, clear communication, organized systems, and consistent execution. I adapt quickly to new processes, take ownership of responsibilities, meet deadlines reliably, and focus on delivering high-quality support that helps businesses operate more efficiently.
Experience: 1 - 2 years
Support daily business operations by coordinating workflows, managing service schedules, and ensuring smooth execution of back-office processes. Handle task tracking, appointment coordination, and operational support functions that help service-based businesses maintain efficiency, organization, and timely service delivery. Assist in managing communication between teams, clients, and field staff to ensure accurate scheduling, reduced delays, and improved overall operational performance.
Experience: 1 - 2 years
Set up and manage workflows, pipelines, funnels, automations, and lead tracking inside GoHighLevel to support marketing and client conversion processes.
Experience: 1 - 2 years
Assist in creating, scheduling, and managing email campaigns, follow-ups, and client communication sequences.
Experience: 1 - 2 years
Handle customer inquiries, follow-ups, onboarding, and service updates while maintaining professional, responsive, and consistent communication.
Experience: 1 - 2 years
Write SEO-optimized blogs using keywords, location targeting, and service-based content strategies to support ranking improvements and lead generation for service-based businesses.
Experience: 1 - 2 years
Accurately input, update, and maintain records, spreadsheets, and databases with high attention to detail.
Experience: 1 - 2 years
Book and manage appointments, coordinate schedules, avoid conflicts, and ensure smooth time management for clients or teams.
Experience: 1 - 2 years
Assist with basic digital marketing tasks such as posting, campaign coordination, lead nurturing, and supporting marketing execution.
Experience: 1 - 2 years
Handle documentation, file organization, reporting, data management, and general office support tasks.
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