Sales Representative

I have real experience in B2B outbound sales where I picked up the phone every day and called businesses across the United States to win them over as new clients. These were not easy calls. The people I was reaching out to already had a provider and were not looking to switch. But that never stopped me. I knew how to start a conversation, keep them listening, and by the end of the call, make them seriously consider making the change. I built my results from zero every single time with no warm leads, no referrals, just pure outreach and genuine communication. That consistency earned me a spot as one of the top performers on my team. I know how to find the right people, say the right things, and turn a cold call into a closed deal. That is exactly what I plan to bring to this role from day one.

When I was at Comcast Xfinity, I took calls from customers who were one bad experience away from canceling their service. Some of them had been overbilled. Some of them had not had internet for three days. Some of them were just done. And my job was not just to fix the problem. My job was to make sure they stayed. I got good at reading people fast. I could tell within the first minute whether someone needed me to be technical, empathetic, or direct. And once I knew what they needed I gave it to them completely before I ever brought up anything else. That is when the upsell happened naturally. Not because I was following a flow. Because the customer actually trusted me by that point. I had customers thank me at the end of calls that started as complaints. I had people upgrade their plans because I explained the value in a way that finally made sense to them. And I kept showing up every day doing that across 300+ interactions because I genuinely enjoyed it. Not every agent can say that. I can. That is how I made money for my client. Not by pushing products. By making people feel like staying was worth it.

When I worked with Avas Flowers through Upwork, I called flower shops across the United States, sourced available inventory for live customer orders, and negotiated the price down as far as I could without burning the relationship or compromising the quality of what the customer was going to receive. Every dollar I haggled off a florist's quote went straight back into the company's profit margin and I did that across dozens of calls every single day. I was not just following a process. I was making judgment calls in real time, deciding which vendors had room to move on price, which ones needed a softer approach, and which orders needed to be escalated because time was running out. I tracked everything simultaneously, followed up on deliveries that were at risk of being late, and made sure the customer on the other end never felt the chaos happening behind the scenes. I did all of that independently, with no supervisor checking my work, no script telling me what to say, and no safety net if something went wrong. The client trusted me with their orders and their margins and I protected both every single day I was on that campaign. In short, I love my seasonal campaign job.