A highly organized and dependable professional, I worked as a Customer Relations Representative / Sales Account Associate for Choice Hotels International from August 2024 to October 2025, where I handled high-volume inbound and outbound calls assisting guests with hotel reservations, pricing, availability, and accommodations. I consistently promoted hotel services and special offers to meet sales and conversion targets while providing accurate information about policies, amenities, and cancellations. In a fast-paced call center environment, I resolved customer concerns with professionalism and empathy, maintained detailed records using CRM systems, and upheld company standards for quality assurance and customer satisfaction. My role strengthened my communication, problem-solving, and conflict-resolution skills while demonstrating my ability to deliver efficient, reliable, and customer-focused service.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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