Shopify Virtual Assistant / Amazon Executive Virtual Assistant

Managed day-to-day Amazon FBA operations by creating, optimizing, and maintaining product listings to improve visibility, accuracy, and marketplace performance. Conducted product and keyword research, monitored competitor pricing, updated inventory levels, and coordinated order processing to ensure timely fulfillment and customer satisfaction. Responded promptly to customer inquiries, resolved order and account-related concerns, processed returns and refunds, and maintained positive seller performance metrics. Assisted in tracking sales performance, preparing operational reports, and identifying opportunities to improve product rankings and conversion rates. Utilized Amazon Seller Central and various productivity tools to manage store operations, maintain accurate product information, and support business growth. Performed administrative and ad hoc tasks, collaborated with team members on daily operational objectives, and ensured compliance with Amazon marketplace policies while delivering reliable, organized, and results-driven virtual assistance.

Provided comprehensive executive support by managing complex calendars, coordinating meetings, and ensuring seamless scheduling across multiple time zones to optimize workflow efficiency. Drafted professional emails, detailed reports, and internal documents with accuracy and clarity, upholding a high standard of corporate communication. Organized and maintained digital files, implementing efficient filing systems and ensuring quick access to critical information while handling sensitive and confidential data with the utmost discretion. Acted as a trusted point of contact for internal teams and external stakeholders, streamlining administrative processes, anticipating executive needs, and contributing to overall organizational productivity and operational effectiveness.

Provided customer support through phone, live chat, and email by handling inquiries, order processing, reservations, billing, account management, and issue resolution. Assisted customers with product information, troubleshooting, returns, and sales while maintaining a high level of professionalism and customer satisfaction. Accurately documented interactions, managed CRM systems, and consistently exceeded performance metrics, including CSAT, AHT, quality, sales conversion, and productivity.