Experienced Team Leader with a proven track record of managing frontline teams in fast-paced BPO environments. Skilled in overseeing daily operations, real-time performance monitoring, and workforce coordination to consistently meet service level agreements. Known for collaborating closely with Quality and Workforce teams, driving team engagement, and implementing process improvements that enhance efficiency and service quality. A people-focused leader who balances operational targets with coaching, accountability, and continuous team development.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
I have my own social media accounts with a 1 video per day upload rate which garners 500 views average pero account
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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