Experienced Healthcare Customer Service with over a year of expertise in managing inbound/outbound calls, chat, and
and known for empathetic communication, accuracy, and efficiency in resolving provider and patient concerns.
Experience: 2 - 5 years
Managed inbound and outbound calls from dental healthcare providers and patients for 1 year and 5 months, delivering accurate explanations of insurance benefits, eligibility, and claim outcomes in compliance with policy guidelines. Handled medical billing inquiries via calls, chat, and email, efficiently resolving discrepancies, processing payments over the phone, and safeguarding sensitive financial data with strict confidentiality while maintaining empathetic communication. Proficient in practice management software and systems including Kareo/Tebra, AdvancedMD, InboxHealth, Athenahealth, AllScripts, Elation, MEDENT, gGastro, eCW, Collectly, Nextiva, and NICE Phone System.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.