Executive Assistant | Guest Manager |Customer Service

Experienced Guest Manager with a strong background in short-term rental operations and guest support. Skilled in monitoring bookings through Guesty, checking Pro Host accounts, and assisting guests with inquiries and concerns to ensure a positive guest experience. Experienced in coordinating with cleaners, maintenance staff, and vendors using Aircall to address cleaning requests, property issues, and urgent repairs promptly. Proficient in creating and tracking tickets using Ezaide, managing day-to-day property operations, and placing supply orders through Amazon to maintain guest-ready properties. Strong organizational, communication, multitasking, and problem-solving skills in fast-paced remote environments.

Provided customer support for a high-volume retail account, assisting customers with order tracking, order placement, refund processing, and refund status inquiries. Resolved customer concerns efficiently while ensuring compliance with company policies and procedures. Navigated multiple systems to access order information, verify transactions, and process accurate resolutions. Maintained a high level of customer satisfaction through clear communication, problem-solving, and timely follow-ups. Handled sensitive customer information with confidentiality and professionalism.

Managed daily administrative and operational tasks to support executives and team operations Coordinated schedules, meetings, and follow-ups to ensure smooth workflow and communication Monitored and updated tasks, tickets, and property-related concerns through internal systems and platforms Assisted with guest communication, maintenance coordination, and cleaner scheduling for short-term rental properties Prepared reports, tracked expenses, and organized operational data for accurate record-keeping Coordinated with team members, vendors, and cleaners to ensure timely completion of tasks and issue resolution Handled email correspondence, approvals, and internal communications professionally and efficiently Ensured urgent maintenance and operational issues were addressed before guest arrivals Assisted in listing management, inventory coordination, and process tracking Supported executives with day-to-day business operations and priority projects

As an Admin Coordinator, my task is to ensure that all reports are updated and submitted on time. I maintain staff schedules and attendance logs. I assist our Executive Chef with menu costing and ensure that all updates are reflected in the system. I assist the kitchen team in purchasing non-food items and directly coordinate with the Purchasing Department. I also coordinate directly with the HR team regarding any staff-related concerns. I prepare monthly reports, such as the Balance Scorecard. Additionally, I assist the Hygiene Officer with paperwork and distribute HACCP forms.

Provided comprehensive travel support by assisting customers with flight searches, booking inquiries, schedule changes, and post-booking modifications. Processed ancillary service requests, including adding extra baggage and updating frequent flyer (miles) numbers. Managed flight rebookings, cancellations, and schedule adjustments in accordance with airline policies and fare rules. Utilized Global Distribution Systems (GDS) with foundational knowledge to access flight availability and booking details; continuously developing technical proficiency and actively seeking opportunities to expand expertise. Delivered customer support across multiple channels, including calls, chat, and email, demonstrating adaptability and strong communication skills. Successfully completed training for all three service channels and consistently met service quality standards in a fast-paced environment.